This workshop will assist practitioners in enhancing their skills to manage dysregulated and demanding clients, as well as protecting themselves. The workshop will explore:

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• The science of stress, dysregulation and trauma, relevant to the profession

• Ways to identify dysregulation, including subtle presentations (i.e., common presentations in both hyperarousal and hypoarousal)

• The concept of ‘high conflict individuals’, and the skills to identify and navigate them

• Evidence-based skills in co-regulation and de-escalation (e.g., in response to client anger, traumatic activation, anxiety, persistent demand, and / or perpetual dissatisfaction)

• Helpful communication frameworks and language scripts

• Techniques in setting and maintaining healthy embodied boundaries